Apr 29, 2019
As you likely know by now, I’ve been focusing on customer service for the past several weeks and interviewing my fellow Smart Customer Service conference speakers. Today, I would like to give you my personal takes on customer service.
In this episode, I briefly discuss three of the most important aspects to keep in...
Apr 22, 2019
Over the past several weeks I’ve been speaking with other presenters who’ll be joining me at the Smart Customer Service conference in Washington D.C. starting on April 29th.
Well, today I have a very special treat for you because I was fortunate enough to speak with the leader of the conference, Bob Fernekees. Bob...
Apr 15, 2019
Robert Lamb is a customer interaction expert with thirty years of experience. He specializes in transformational strategies for virtualized omnichannel customer contact. He has multiple technical certifications for designing, implementing, integrating, and developing applications for various technologies.
Robert has...
Apr 8, 2019
Jeff Toister has written three customer service books; including his new book, Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service.
Jeff has been recognized as a top customer service thought-leader by Global Gurus, ICMI, and COM100. More than 140,000 people on six continents have taken...
Apr 1, 2019
Tisa Sinclair’s work experience has given her the opportunity to engage in several areas of communications from public relations to social media and digital marketing. She currently leads a D.C. based team that forges the ongoing social care strategies, processes, and official responses to members and nonmembers as...